Melody's FAQ Page

Thanks for checking our FAQ page.

Where are you located? We are in Cypress, TX which is NW of Houston by about 20 miles. 21626 Gentry RD, Cypress, TX 77429.  Open by appointment and available for calls and messages from 10:30 am – 5:30 pm.

What are your hours? We live in very close proximity to our shop.  Normally, we are at the shop from 10:30 – 4:30 Central Time.  Please call and make an appointment so we can be prepared for you. 281-890-4500. We check emails and messages often, so if you have to leave a message, rest assured it will be listened to soon.

How can I contact you? Please call 281-890-4500, or email melodytradmusic@gmail.com.

I’m having a problem logging in, what do I do? If this is your first time ordering in awhile, our site was reconstructed May of 2021. So if you have not ordered anything since before May 8 (2021), please register anew. Your wish list and order history will not be present on this site. If you want your order history, let us know as we have preserved it on our computers at the shop. Also, see our login help page.

When I type something into the search engine and hit enter, it doesn’t come up with what I expect.  Our search engine needs a bit of work. 

How do I buy a gift card for a friend? Our gift card page is HERE.  Select the picture of the gift card.  It will take you to another page where you can select the amount and to whom.  The card is then sent to your chosen recipient, and the website keeps track of the amounts subtracted from each purchase.

How do I order strings, it’s confusing  Ordering strings is confusing even for the seasoned harper/harpist.  We have a strings 101 page that may be really helpful.  We have also put images for each string by octave, which we think will help you find and choose the strings you need more efficiently.

Can you give me my order history from 10 years ago? Yes we are able to do that.  Please send us an email or call 281-890-4500.

Do you have a list of used harps in your shop?  All of our harps are listed on our HARPS PAGE.   At the present time as a result of the pandemic, it has been difficult to procure harps because so many people have taken the instrument back up again. Here at Melody’s we (usually) have a variety of harps available, both new and used. When ordering a harp, please call first. With all the different options and accessories, a phone conversation is essential. Please call before coming to the showroom to look at harps as our inventory varies from day to day. On occasion we have estate harps on the floor, and when that happens, we will make an announcement.

What are your hours? We live in very close proximity to our shop.  Normally, we are at the shop from 10:30 – 4:30 Central Time.  Please call and make an appointment so we can be prepared for you. 281-890-4500. We check emails and messages often, so if you have to leave a message, rest assured it will be listened to soon.

Do you have a lot of harps in your shop?  Currently we have very few harps.  This is due to the pandemic.  Many people took up a musical instrument and at one point we had no harps on the floor, not one.  Our selection changes quickly, please know that.

Do you restring and repair? John Gill, co-owner, is a superb woodworker and authorized Dusty Strings repair person. He also restrings harps. Please call the shop for his fees.

Do you offer harp lessons?  Mary Radspinner, co-owner, has a small studio of students. If you are interested, please text 346-332-1835 or email spinnerml@sbcglobal.net.  We provide a courtesy listing of harp teachers on our BLOG site. This listing was recently updated, but there may be old information, so please be aware of that.

How can I see what is on my wishlist?  Right now, to view your wishlist, click on your account.  (blue box top right).  This will show your wishlist, your order history, downloads, and from there you can also change your address and password.

How can I get back to your home page (your front page)? Click on the logo top left or click on HOME.

Downloadable Product Information

Here at Melody’s we offer a wide array of music books and accessories.  In the music book category, you may have a choice between PDFs (or MP3s) and paper books. If there is a choice, you are required to click either the paper version or PDF version before you can put an item into your cart. There should be no shipping charge for download music.  If there are physical products in your cart at the same time, your total will reflect shipping for those physical items.

Products that are download only will have a narrow blue banner toward the top of the description.   Products that are only available as physical/paper will not have a choice for you to make in order to add to your cart, nor will they have the narrow blue banner signifying download only.

After you check out, you are directed back to your receipt where you can download your music. Also, you will receive an email thanking you for your order with links that will take you to your downloads. Please add melodytradmusic@gmail.com to your approved e-mail list. If you do not receive an e-mail within a few minutes after you place your order, check your spam folder.

If you created an account with us, you can also find your downloads by going to “My Account” and clicking on the “Downloads” link.  We highly recommend that you create an account so that you can refer to your order history whenever you want.

Depending on your computer settings, when you click on your download link, 1 –  it may open automatically, 2 – it may go into your “downloads” folder, or 3 – your computer may prompt you to “save as”. 

If you have a problem with your downloads, please contact us at MelodyTradMusic@gmail.com  for assistance. Because our website contains so many titles, on occasion we have overlooked uploading a PDF here or there.  When you notify us of this, we make the correction immediately.  Please note that downloads are not “returnable.”

PDF DOWNLOADS

Depending on your computer settings, when you click on your download link, 1 –  it may open automatically, 2 – it may go into your “downloads” folder, or 3 – your computer may prompt you to “save as”.  If you can’t find your PDF, look in your “downloads” folder first.  The title of the PDF may not match the title of the book, so you may want to change the title to what you will remember. After you have located your download, please either remember that it is in your “downloads” folder, or better yet, move it to another folder on your computer with a name that you will remember.

Your respect of the copyright laws will help support the musicians and arrangers who created this music, and will encourage more harp music to be produced in the future. Please do not make multiple copies to pass on to others. You can help keep downloadable harp music viable and available by encouraging your students, friends, and relatives to purchase their own copies. Thank you for your assistance in this endeavor.

mp3 DOWNLOADS

On our website, folkharp.com, we offer a wide selection of paper and download music. We were always in a quandary about publications having several parts, or that include sound files. After realizing that we can place multiple files into one folder and “zip” it up, we are now able to offer book + cd options.

What we do: sound files and the PDF book are placed into a folder and zipped. The zipped folder is inserted into the product on the back end of the web site.

What you receive: after you purchase, you receive a zipped folder. This is a folder that literally has a picture of a zipper on it, indicating there is more than one document in the folder.

What you do with it: Generally by double clicking on the folder, it automatically opens up. The challenge lies in whether or not you have a program that unzips these folders. If you do, it is as simple as double clicking and the contents are revealed. Alternately, you can right click on the folder, which brings up choices, one of which is “open with” – you then click on your unzip program.

If you don’t have a program to unzip your files you’ll have a challenge! Recently I bought a small laptop for my zoom lessons. This laptop did not come with winzip, or any other kind of program that unzips these folders. The computer kept wanting me to purchase winzip for $29.  I found another program that does a great job, and it is free. 7-zip unzips all my compressed (zipped) folders! It is open source and you can find out more here:https://www.7-zip.org/

We hope all this information is helpful to you.

Haven't used our site since before May 2021?

If you haven't used our site since before May of 2021, please register again, because your old credentials won't work.